Contact information
Need help with a product, order, delivery, return, privacy request, or safety document? Our customer care team is happy to help.
We aim to reply within 1–2 business days. Response times may be longer during weekends, public holidays, and major promotions.
For order support
Please include:
- Your order number.
- The email address used at checkout.
- A clear description of the issue.
- Photographs of the parcel, shipping label, packaging, and affected item if something arrived damaged, incorrect, or incomplete.
Before using the resin
Review the instructions and both Safety Data Sheets on our Safety & Documents page. The complete DIY kit is for adult use only (18+).
Returns
Do not send a return without authorization. Email us first so we can confirm eligibility and provide the correct return address and shipping instructions.
Privacy requests
To request access, correction, deletion, or another privacy right available in your location, use the subject line “Privacy Request.” We may need to verify your identity.
YUMICART operates from China and serves customers worldwide.