Refund policy

Last updated: July 31, 2026

We want you to feel confident ordering from YUMICART. This policy explains our voluntary 30-day return process and does not limit rights that cannot be excluded under applicable consumer law.

30-day return requests

You may request a return within 30 days after your order is delivered. To be eligible under our voluntary return policy, the item must be unused, unassembled, and in the same condition in which it was received. All components, accessories, instructions, and original packaging must be included. Resin containers must remain sealed and unmixed.

Do not send an item back without approval. Email support@yumicart.com with your order number, reason for return, and photographs of the product and packaging. If approved, we will provide return instructions and the appropriate return address in China.

Return shipping

For a change-of-mind return under our voluntary 30-day policy, the customer is responsible for return postage, packaging, customs forms, and any related charges. We recommend using a trackable service. YUMICART is not responsible for an untracked return that is lost in transit.

Do not return resin through a postal or courier service that does not accept it. The sender is responsible for complying with the carrier’s rules. Contact us before shipping so we can provide suitable instructions.

Items not eligible under our voluntary return policy

  • Opened, dispensed, mixed, cured, or otherwise used resin.
  • Used molds, tools, cords, inclusions, or other kit components.
  • Incomplete kits or items not in their original condition.
  • Items returned without prior authorization.
  • Gift cards and any other items that applicable law permits us to exclude.

If mandatory consumer law gives you additional withdrawal or return rights, those rights take priority. Where permitted by law, we may make a reasonable deduction for loss in value caused by handling beyond what is necessary to inspect the nature and characteristics of the goods.

Damaged, incorrect, or missing items

Please inspect your order promptly. Report a damaged, incorrect, or missing item within 7 days of delivery by emailing support@yumicart.com. Include your order number and clear photographs of the parcel, shipping label, packaging, and affected contents.

If we confirm that an item was damaged in transit, sent incorrectly, or missing, YUMICART will arrange an appropriate replacement, missing-part shipment, or refund at no additional cost to you.

Refunds

We will notify you after the return is received and inspected. Approved refunds are submitted to the original payment method within 5 business days. Your bank or payment provider may require up to 10 additional business days to display the credit.

Under our voluntary return policy, original shipping charges, expedited shipping charges, import duties, and return shipping costs are not refundable unless the return results from our error or the law requires otherwise. For eligible European Economic Area or United Kingdom withdrawals, any refund of standard outbound delivery charges will be handled as required by applicable law.

European Economic Area and United Kingdom cancellation rights

If you are a consumer in the European Economic Area or United Kingdom, you may have a statutory right to cancel an eligible online purchase within 14 days after receiving the goods, without giving a reason. To exercise that right, send an unambiguous cancellation notice to support@yumicart.com before the cancellation period expires.

After notifying us, return the goods within the period required by applicable law. Unless the goods are faulty or we agree otherwise, you are responsible for the direct cost of returning them to the return address we provide. Statutory exceptions and lawful deductions for diminished value may apply. These rights are separate from, and not reduced by, our voluntary 30-day policy.

Exchanges

We do not offer automatic exchanges. The fastest way to obtain another item is to request an eligible return and place a new order after the return is approved.

Cancellations

To request a cancellation or address change, contact us immediately. We cannot guarantee changes after fulfillment has started. If an order has already shipped, the applicable return process must be followed.

Contact

Return and refund questions can be sent to support@yumicart.com.